Concierge Team Leader

Customer service with a twist – that’s how I’d describe my job here. To make sure we create the experience that Westfield is renowned for, there’s plenty to do. I’m kept busy liaising with retailers and even children as I sort out the Kiddy Car Hire. So many people pass through our doors that there’s always someone interesting to chat to, and another story to tell. And behind the scenes, they’ve helped me earn a range of qualifications, including a NVQ Level 2 in Customer Service and another as a Team Leader.  This has led to me being promoted from Associate at Westfield Derby to Team Leader at Westfield Stratford City!

Something else that’s special about Westfield’s culture is the fact that no matter how hectic the day may be, it’s a very calm place to work – plus there’s always someone willing to lend a helping hand. Most importantly everyone respects each other, no matter what position they are in the company.